Casper - Queen Street

About

Casper is a Canada-wide mattress and bedding retailer that offers adjustable bases, mattresses, and sleep products available online and in-store, with a 100-night trial and 10-year warranty.

Who This Provider Is Best For

Most recent reviews

• 

  Natalie Jangbahadoor

  a month ago · via Google

  This was my first time buying from Casper, and my initial in-store experience at the Queen Street location was pleasant. However, after realizing I ordered the wrong size mattress, the process became frustrating. I was required to pay for a new mattress and frame in full instead of just the price difference, and the return process for the original order was unclear. Staff didn’t seem confident explaining it, and I had to follow up multiple times. At one point, a rep even said they didn’t want to look through the “pile” of requests. After contacting customer service TWICE, my mattress was eventually picked up, but the process was slow and poorly communicated. Overall, I’d consider buying Casper products through a partner retailer instead of directly from the store.

• 

  Ameen

  4 months ago · via Google

  Decided to go in-store to test out the casper mattresses, and although they are great and I am incredibly happy with my new sheet set and Snow Medium Firm Mattress; what made the experience great was Kierans. He offered the best customer service and education on the mattresses Casper provides and how they differentiate themselves in the marketplace. 10/10 - Kierans is a stud. Definitely walk in the store and make sure to ask for him, he'll take care of you.

• 

  Halim

  4 months ago · via Google

  First of all the sales rep Emad was amazing and gave great advice without any pressure. He was awesome! I previously bought a fur mattress from a different company because I thought that would give me more back support. Instead, what I got was chronic shoulder and hip issues because I’m a side sleeper. This mattress was recommended to me because it had more firmness in the hip area unless around the shoulders, which was perfect for a side sleeper. It’s been about two months now and this mattress is incredibly supportive even though it’s very thin. 10 out of 10 this mattress is awesome. Has made my life a lot easier.

Services offered

• Adjustable Beds

Licenses & Registrations

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Languages Supported

• English
• French

Location

342 Queen St W, Toronto, ON M5V 2A5, Canada

Photo Gallery

Photos via Google Maps