Lilyglen by Optima Living

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• T

  Teresa G

  a month ago · via Google

  My grandfather lived here when it was under previous ownership and afterwards (in early 2026) was told he had to move elsewhere (with only a few months left to live) because they original "couldn't renew their lease." That is what the family was told anyways. I'm not sure the truth and reasons.. but because of this I have revised my rating to 1* for poor treatment of elderly and the vulnerable.. Especially sad in a country where so many people work their entire lives, pay heavy taxes in the hope to have the help they need when they are older and need it.. This is the first I see that it is rebranded to Lilyglen by Optima Living. Shameful.

• J

  John

  3 years ago · via Google

  My mom became a resident at AgeCare Glenmore 4 months ago and we recently flew cross-country to see her. Prior to our visit, my interaction with the staff had been solely via email and phone calls, as we do not live in Calgary. However, I had frequent communication with the various departments, and it was consistently professional, yet warm and friendly. My mom’s transition to long term care was extremely difficult for her but I was regularly informed of her progress, and I was encouraged to contact the facility to address any concerns. I was particularly impressed with the fact that the staff was always available to discuss issues that arose, and all this was done long distance. We spent a great deal of time with my mom during our visit and were able to assess the level of care she is receiving first-hand. The facility is an older one, but it is very clean, safe and well-run. What makes AgeCare Glenmore special is the wonderful people who work there. If I could characterize the care with one word, it would be “compassion”. My mom is treated with dignity and respect while all her needs are attended to by a network of people who truly care. My mom entered AgeCare a frail and weak woman, both physically and emotionally. Today, four months later, she considers AgeCare Glenmore her home and the staff her close friends. The fact that she is happy is testament to the team of hard-working and compassionate individuals who have helped her regain her strength and have lifted her spirits. Thank you to everyone at AgeCare Glenmore whose dedication and love has given my 92-year-old mom a new lease on life.

• C

  Cai

  4 years ago · via Google

  If you care for your loved ones do not consider agecare glenmore. The quality of care is poor - there were numerous times when my father pressed his call button multiple times for help and the nurses/health care aids took more than 15 minutes to come and check on him. My father deteriorated dramatically and quickly after being moved into glenmore (in the span of 2 weeks he went from walking short distances to being bed ridden/requiring an electric lift to get out of bed/having numerous contusions and broken teeth from various falls). They tried to convince me to change his goals of care so that they wouldn’t need to call an ambulance for him because “the hospital wouldn’t be able to do anything”. One night he complained of chest pain and instead of sending him to the hospital they attributed it to laboured breathing and put him back in bed. In the morning they found him facedown on the ground and I had to force them to call 9-1-1. We later found out that he had actually had at least one massive heart attack and from then on was basically non-verbal. Workers there left him in his own waste before changing him for hours. Beyond the horrendous care the facility is old and the “double rooms” are definitely rooms that used to be single but were transformed into doubles to bump up their cash flow. I am attaching pictures of the “room” my dad was put in, which was actually a 7x10 foot space (shoebox) without even a view of a window and barely allowed room for a bed, a small nightstand, and his wheelchair. Oh and less importantly, the location is on a very busy street with no street parking which means you are forced to pay for parking each time you want to visit your loved ones. Glenmore was never our first choice but it was the option that became available and I naively thought that the reviews on here were exaggerated. If you are considering glenmore.. just don’t…. Seriously just wait the longer time for another option to become available. I wish I would have waited and kept him in the hospital instead of accepting Glenmore’s bed offer.

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