Linden Pointe

About This Community

Who This Community Is Best For

Most recent reviews

• A

  abby dupuis

  3 weeks ago · via Google

  I was visiting a resident recently and was really confused about a couple of things, but there was one worker there (I think Akshita was her name) who was so kind, patient, and welcoming the whole time. She took the time to explain everything clearly and made me feel much more comfortable. Really appreciated her positive attitude and support! Great staff!

• H

  harvir Kaur

  a year ago · via Google

  I’m very disappointed with my experience working here. When I was initially hired, I was offered a full-time position, but without any prior discussion, it was changed to part-time. This sudden change created a lot of confusion and frustration. What made things worse was the consistently toxic work environment. I was regularly subjected to unprofessional behavior and taunts from leadership, especially the chief, who often made disrespectful comments in front of my colleagues. It made it extremely difficult to work with peace of mind and dignity. I also clearly communicated that I had an arm issue, yet I was repeatedly asked to lift and carry heavy plates. This not only worsened my physical condition but made me feel ignored and undervalued as an employee. Unfortunately, my overall experience here was mentally and physically draining. I hope the management takes employee well-being more seriously in the future.

• K

  Karlen Prendiville

  a year ago · via Google

  I am absolutely appalled by the lack of care and management at The Arbours at Linden Pointe. My grandmother was in hospital and discharged with the understanding that The Arbours would be able to attend to her needs, and they certainly have not. For the exorbitant amount of money this facility charges ($8000), one would expect at least the basics of care and compassion, but instead, she is left waiting endlessly for assistance, her needs ignored. Upon arriving to visit her, I find her in the dining room, alone at a table with a full plate of food in front of her and zero assistance from staff. She is unable to eat on her own and is going to starve if someone does not help her. She also mentioned that no one helps her use the washroom throughout the day or helps her drink any liquids. Her only way to use the washroom is to soil herself. She was extremely dehydrated and had a very bad headache due to zero water given to her. On top of it all, they have also been taking items such as her elderly diapers and giving them to other residents who run out. I know this because she ran out of hers almost immediately after we purchased her a new package and I witnessed them take from another resident to give to her. Instead of replacing her soiled sheets with the clean ones we bought for her, they replaced them with a thin blanket that was too small and taken from somewhere else. The staff cannot even be bothered to see that she has a drawer in her suite labeled "sheets". It is heartbreaking to see a place that is supposed to provide care and dignity for elderly residents instead operate with such blatant disregard for their well-being. If you are considering this facility for a loved one, I urge you to look elsewhere. While the staff are friendly, the lack of management and organization is very apparent. Management needs to take immediate action to address the severe understaffing and lack of accountability before more residents experience the same mistreatment. The thought of her being ignored unless her family is there to advocate for her is heartbreaking. I don't usually leave reviews but I feel helpless in this situation as the staff are not returning our calls.

Care Services

Amenities

Licenses & Registration

Associations & Accreditations

Key Features

Languages Supported

Location